Privacy Policy

Queue Tech Ltd (“Queue Tech”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, our products, services, and websites.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection laws.

We may collect and process the following personal data:

2.1 Information You Provide

• Name, job title, and company details
• Contact information (email address, phone number, address)
• Payment and billing details
• Any other information you provide when communicating with us

2.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (interactions with our website, products, and services)
• Cookies and tracking technologies (see our Cookie Policy)

2.3 Information from Third Parties

• Business partners and resellers may provide us with your details if you purchase our products or services through them.

We use your personal data for the following purposes:

• Contractual Obligations – To fulfill orders, provide services, and manage accounts.
• Customer Support – To respond to queries and provide assistance.
• Marketing & Communications – To send you relevant updates, promotions, and newsletters (subject to your consent).
• Legal & Compliance – To comply with legal obligations and enforce our terms and conditions.
• Product Improvement – To analyze trends, monitor service usage, and improve our offerings.

We process your personal data under the following lawful bases:

• Contract – When processing is necessary for the performance of a contract.
• Consent – Where you have given explicit consent (e.g., for marketing communications).
• Legitimate Interest – For business activities such as fraud prevention and improving services.
• Legal Obligation – Where required by law (e.g., tax or regulatory compliance).

We do not sell your personal data. However, we may share your information with:

• Service Providers – Third-party IT, payment processors, and delivery companies.
• Business Partners – Where necessary to provide our services.
• Legal & Regulatory Authorities – When required by law or to protect our rights.

Any third parties handling your data are contractually required to comply with data protection laws.

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO).
• Certification schemes like the UK Extension to the EU-US Data Privacy Framework.

We retain personal data only as long as necessary for business, legal, or regulatory purposes. Once no longer needed, data is securely deleted or anonymised.

Under the UK GDPR, you have the following rights:

• Access – Request a copy of your personal data.
• Rectification – Correct inaccurate or incomplete data.
• Erasure – Request deletion of your data (“right to be forgotten”).
• Restriction – Request limited processing of your data.
• Portability – Request transfer of your data to another provider.
• Objection – Object to processing for marketing or legitimate interests.
• Withdraw Consent – Where we rely on your consent, you may withdraw it anytime.

To exercise your rights, contact us at privacy@queuetech.co

We implement robust security measures to protect personal data, including:

• Encryption and secure storage of data.
• Access controls and authentication measures.
• Regular security audits and staff training.

Our website uses cookies to enhance your experience. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised date.

For any questions regarding this Privacy Policy or your data, please contact:

• Data Protection Officer
• Queue Tech Ltd
• 20 Wenlock Road, London. N1 7GU, UK.
• Email: privacy@queuetech.co

If you are unhappy with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

This section applies if you live in the United States or use queuetech.co/us. It adds to the rest of this policy.

14.1 What we collect and why

• Contact and business details you give us through our forms, quotes, configurators, call-back requests, email or phone (such as your name, company, job title, email address, phone number and delivery address), used to answer your inquiry, prepare quotations and fulfill orders.
• Order and payment information, used to process orders, invoices and deliveries.
• Device and usage information collected through cookies and analytics tools (such as Google Analytics), used to understand how our website is used and to improve it.

14.2 We do not sell your personal information

We do not sell your personal information. We share it only with service providers that help us run our business (such as website hosting, analytics, email, payment and delivery providers) and where the law requires it.

14.3 Where your information is processed

Queue Tech Ltd is based in the United Kingdom. Our website is hosted in the United States, and your information may also be processed in the United Kingdom and the European Union by our team and service providers, with the safeguards described in section 6.

14.4 Your privacy rights

Depending on the state you live in (for example California, Colorado, Connecticut, Virginia or Texas), you may have the right to:

• Know what personal information we hold about you and receive a copy of it.
• Correct inaccurate personal information.
• Delete your personal information.
• Opt out of the sale of personal information, targeted advertising and profiling.
• Not be treated differently for exercising these rights.

We honor these requests from all US residents, whether or not a specific state law applies to us. To make a request, email privacy@queuetech.co. We will confirm your identity before acting on the request and aim to respond within 45 days. You may use an authorized agent to make a request on your behalf.

14.5 Global Privacy Control and Do Not Track

If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of the sale or sharing of your personal information for that browser. Because we do not sell personal information, no further action is needed on your part.

14.6 Children

Our website and products are intended for businesses. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

14.7 Contact

For privacy questions or requests from the United States, email privacy@queuetech.co or write to Queue Tech Ltd, 20 Wenlock Road, London N1 7GU, United Kingdom. This section was added on 14 October 2026.