Terms & conditions

• 2.1 All quotations are non-binding and may be withdrawn or modified without notice. Unless otherwise specified, quotations automatically expire after 30 calendar days.
• 2.2 A contract is formed only when the Company issues a written acceptance of the Customer’s order.
• 2.3 These terms apply to all contracts. No variation will be binding unless agreed in writing by a Company director.
• 2.4 Any conflicting Customer terms will not apply unless expressly agreed in writing by the Company.
• 2.5 Descriptions, illustrations, and specifications in marketing materials are indicative only and do not form part of the Contract.
• 2.6 Clerical or typographical errors may be corrected by the Company at any time.

• 3.1 Goods manufactured or services performed to the Customer’s specifications are at the Customer’s risk. The Customer indemnifies the Company against any legal claims arising from such specifications.
• 3.2 The Company may modify specifications to comply with safety or statutory requirements without materially affecting performance.
• 3.3 The Customer must pass on all Company-provided safety information regarding the goods to any third parties.
• 3.4 All intellectual property rights in the goods or services remain vested in the Company. The Customer shall not reproduce, distribute, or exploit any materials, trademarks, or intellectual property without prior written consent.

• 4.1 Prices are subject to change without notice and will be those applicable at the time of delivery or service completion.
• 4.2 Prices may be adjusted due to increased production or procurement costs, errors in specifications, or Customer-requested modifications.
• 4.3 Prices exclude VAT and any applicable duties, taxes, or levies.
• 4.4 Pallets and returnable containers are charged separately but may be credited upon their undamaged return before the due date.

• 5.1 Unless otherwise agreed, the Customer must collect goods from the Company’s premises within 28 days of notification of availability.
• 5.2 If delivery to a non-Company location is agreed, unloading is at the Customer’s risk and expense.
• 5.3 For international supply contracts, the latest edition of Incoterms applies.
• 5.4 Delivery dates are estimates. The Company is not liable for delays. The Company may delay delivery if payments are outstanding.
• 5.5 If the Company is prevented from delivery due to force majeure (e.g. war, strikes, natural disasters, government restrictions), it may cancel or suspend the order without liability.
• 5.6 If the Customer requests a postponed delivery, they are liable for associated costs.

6.1 The Company may cancel or suspend deliveries if the Customer:

• Fails to make payment.
• Enters insolvency or bankruptcy.
• Breaches contract terms.
• 6.2 The Company is entitled to damages for consequential loss from contract termination.
• 6.3 Customer cancellations require the Company’s written consent. The Customer is liable for costs incurred before cancellation.

• 7.1 The Customer must inspect goods upon receipt and report damage, loss, or shortages within 3 days. Written confirmation must follow within 14 days.
• 7.2 The Company’s liability is limited to repair, replacement, or refund at its discretion.
• 7.3 The Company is not liable for indirect or consequential loss.
• 7.4 Claims for defects must be made within 12 months of delivery or service completion.
• 7.5 If the Company agrees to repair or replace goods, delivery timescales may be extended accordingly.

8.1 Payment terms commence on the Relevant Date, which is:

• The date of Customer collection or Company dispatch.
• The service completion date.
• The date of Customer breach of clause 5.1.
• 8.2 Unless agreed otherwise, full payment is due 30 days from the Relevant Date.
• 8.3 Time for payment is of the essence.
• 8.4 Overdue payments incur interest at HSBC base rate + 4%.
• 8.5 Late payment allows the Company to demand immediate settlement of all outstanding balances.
• 8.6 The Customer may not withhold payment due to disputes.
• 8.7 The Company may suspend services if it reasonably believes the Customer will default on payment.

9.1 Goods remain the property of the Company until full payment is received.

• 9.2 Before full payment:
• The Customer holds goods as a bailee for the Company.
• The Customer may resell goods, holding sale proceeds in trust for the Company.
• The Customer must insure goods against loss or damage.
• 9.3 If payment is not made, the Company may reclaim goods from any location.

• 10.1 Where installation is required, the Customer must ensure site readiness and safety.
• 10.2 The Company’s liability for property damage during installation is limited to the contract price.
• 10.3 The Company may subcontract installation or servicing.

• 11.1 Risk passes to the Customer upon delivery or when goods are ready for despatch.
• 11.2 The Company is not liable for loss or damage to any Customer property left in its possession.

• 12.1 The Company has a general lien over Customer goods in its possession for unpaid debts. After 14 days’ notice, the Company may sell such goods to recover debts.

• 13.1 The Company’s trademarks and intellectual property may not be used by the Customer unless explicitly agreed in writing.

• 14.1 The Customer must ensure a safe working environment for Company personnel.
• 14.2 The Customer indemnifies the Company against any losses due to safety violations.

• 15.1 These terms are governed by English law and disputes are subject to the exclusive jurisdiction of English courts.
• 15.2 Clause headings are for convenience only.
• 15.3 If any clause is deemed illegal or unenforceable, the remainder shall remain in force.
• 15.4 The Company’s failure to enforce any condition does not constitute a waiver.

• 16.1 The Company processes personal data in compliance with UK GDPR and Data Protection Act 2018.
• For more information, contact:
• Queue Tech Ltd.
• 20 Wenlock Road, London. N1 7GU, UK.
• Email: hello@queuetech.co

This clause applies to Customers located in the United States and to orders delivered to the United States. It supplements clauses 1 to 16. Where it conflicts with them, this clause applies.

• 17.1 Currency and pricing – Prices shown in US dollars (USD) on queuetech.co/us are converted from our pound sterling (GBP) prices at a reference exchange rate and are provided for guidance. The price and currency stated in the Company’s written quotation or order acceptance are the ones that apply to the Contract.
• 17.2 Taxes and duties – In addition to clause 4.3, prices exclude US federal, state and local sales and use taxes, import duties, tariffs, customs fees and customs brokerage charges. These are payable by the Customer unless the quotation expressly states otherwise. A Customer claiming a sales tax exemption must provide a valid exemption certificate before the order is shipped.
• 17.3 Shipping and importation – Orders shipped to the United States are delivered under the Incoterms rule stated in the Company’s quotation or order acceptance (see clause 5.3). Unless agreed otherwise in writing, the Customer acts as the importer of record and is responsible for customs clearance. Delivery dates to the United States are estimates and may be affected by customs processing.
• 17.4 Returns – Returns from the United States follow the Company’s Refund Policy. For non-faulty goods, the Customer pays return shipping and any customs or import charges on the return. Where goods are faulty or incorrect, the Company will arrange and pay for the return.
• 17.5 Warranty and support – Warranty claims and support requests from US Customers are handled by phone and email. Replacement parts supplied under warranty are shipped to the Customer’s US address.
• 17.6 Governing law – Clause 15.1 (English law and the jurisdiction of the English courts) also applies to US Customers. Nothing in these terms limits any rights the Customer has under laws of their state that cannot be excluded by contract.

Questions about these terms: hello@queuetech.co. This clause was added on 14 October 2026.