Privacy Policy

We may collect and process the following personal data:

2.1 Information You Provide

• Name, job title, and company details
• Contact information (email address, phone number, address)
• Payment and billing details
• Any other information you provide when communicating with us

2.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (interactions with our website, products, and services)
• Cookies and tracking technologies (see our Cookie Policy)

2.3 Information from Third Parties

• Business partners and resellers may provide us with your details if you purchase our products or services through them.

We use your personal data for the following purposes:

• Contractual Obligations – To fulfil orders, provide services, and manage accounts.
• Customer Support – To respond to queries and provide assistance.
• Marketing & Communications – To send you relevant updates, promotions, and newsletters (subject to your consent).
• Legal & Compliance – To comply with legal obligations and enforce our terms and conditions.
• Product Improvement – To analyse trends, monitor service usage, and improve our offerings.

We process your personal data under the following lawful bases:

• Contract – When processing is necessary for the performance of a contract.
• Consent – Where you have given explicit consent (e.g., for marketing communications).
• Legitimate Interest – For business activities such as fraud prevention and improving services.
• Legal Obligation – Where required by law (e.g., tax or regulatory compliance).

We do not sell your personal data. However, we may share your information with:

• Service Providers – Third-party IT, payment processors, and delivery companies.
• Business Partners – Where necessary to provide our services.
• Legal & Regulatory Authorities – When required by law or to protect our rights.

Any third parties handling your data are contractually required to comply with data protection laws.

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO).
• Certification schemes like the UK Extension to the EU-US Data Privacy Framework.

We retain personal data only as long as necessary for business, legal, or regulatory purposes. Once no longer needed, data is securely deleted or anonymised.

Under the UK GDPR, you have the following rights:

• Access – Request a copy of your personal data.
• Rectification – Correct inaccurate or incomplete data.
• Erasure – Request deletion of your data (“right to be forgotten”).
• Restriction – Request limited processing of your data.
• Portability – Request transfer of your data to another provider.
• Objection – Object to processing for marketing or legitimate interests.
• Withdraw Consent – Where we rely on your consent, you may withdraw it anytime.

To exercise your rights, contact us at privacy@queuetech.co

We implement robust security measures to protect personal data, including:

• Encryption and secure storage of data.
• Access controls and authentication measures.
• Regular security audits and staff training.

Our website uses cookies to enhance your experience. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised date.

For any questions regarding this Privacy Policy or your data, please contact:

• Data Protection Officer
• Queue Tech Ltd
• 20 Wenlock Road, London. N1 7GU, UK.
• Email: privacy@queuetech.co

If you are unhappy with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.